1. Guarantee Policy
Full prepayment is required to guarantee this reservation. Reservations are fully refundable outside of cancellation period. If reservation is cancelled within cancellation period, full prepayment value will be forfeited.
2. Cancellation Policy
Cancellation cutoff is 14 DAYS prior to arrival date. Reservations are fully refundable prior to this cutoff date. All No Shows and Cancellations made 14 days or less prior to arrival will result in forfeiture of full payment. Due to our resort location, we must strictly adhere to our cancellation and deposit policies. We recommend purchasing travel insurance for protection in the event of unexpected circumstances or weather which would impede travel to the hotel.
3. Pet Policy
The Lodge at Jackson Hole does not accept pets.
The Lodge at Jackson Hole is committed to protecting your privacy. Your personal information is important to us. This policy explains how lodgeatJH.com collects and maintains personal information.
Your browser tools may allow you to accept all cookies, to notify you when a cookie is issued, or to block all cookies. If you set your computer to block all cookies, certain personalized services on this website cannot be provided to you.
3. Collecting personal information
The following data may be collected from your visit to this website:
(a) Computer information regarding the website visit, including pages visited, time spent, your IP address, and the path you took to this website.
(b) Any personal information provided when registering including name, email address, physical/mailing address, phone number, user name, and other details you provide.
(c) Records of correspondence if you contact us or submit a request.
4. Using your personal information
Information submitted through this website may be used to:
(a) Personalize this website for you;
(b) Improve this website and customer service;
(c) Supply items and services that you have requested;
(d) Send email notifications, marketing, and/or non-marketing commercial communications;
(e) Provide information to third parties with your consent
You may opt out of receiving email communications from us by selecting the opt-out link at the bottom of each email communication.
We may disclose personal information if required to so by law, to enforce website policies, or if we believe that releasing information is necessary to protect and defend the rights, property or personal safety of ourselves or others.
5. Security of your personal information
We maintain administrative, technical and physical safeguards to protect your personal information in compliance with industry standards and legal requirements.
We will use our safeguards to protect your information and try to prevent unauthorized access to our systems. We cannot guarantee the security of your data transmitted through our website as the transmission of information via the internet is not completely secure.
Use of this and any other website is at your own risk.
This policy will be updated as needed.
7. Third-party websites
This website includes hyperlinks to third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
8. Contact Information
This website is owned and maintained by The Lodge at Jackson Hole and Charlestowne Hotels.
80 Scott Lane, Jackson, WY 83002